Delivery & Returns
Can I return an item to Merlins?
Merlins of Wakefield aim to guarantee your satisfaction in all cases but please be fully aware of the following returns policy before making a purchase:
When you purchase a magic product you are buying a secret as well as a prop in many cases. Merlins of Wakefield will only exchange items that are FAULTY and not for any other reason (Faulty items should be reported to Merlins of Wakefield not later than 7 days after you have received your item). In the case of faulty items, upon receipt of the item, Merlins of Wakefield will issue a straight swap for another unit of the same product that will be checked by our staff before dispatch. Merlins of Wakefield will only exchange faulty DVD’s for a working copy of the same title; titles cannot be exchange for alternatives. Books cannot be returned if the shrink-wrap has been opened and will only be exchanged in cases of damage in transit for an undamaged duplicate title.
In the case that a customer should wish to make a return then please email our shop on: firstname.lastname@example.org or call us on: +44 (0) 1924 339933 to be advised by a member of the team before posting items back to us. We will only accept returns once agreed through correspondence with the customer and Merlins of Wakefield reserves the right to refuse an exchange if they deem that a product is damaged through extensive use as opposed to a manufacturing defect. In extreme cases where a duplicate exchange may not be possible, then a store credit will be offered. This is agreed through liaisons between Merlins of Wakefield and the customer.
If you try to return an item that is not FAULTY and simply because it is "not what you thought it was” or "does not fit your style” then Merlins of Wakefield do not deem this appropriate grounds for exchange and reserve the right to refuse the return and will simply return the item to you if no correspondence or agreement has been made prior to Merlins of Wakefield taking receipt of the return. *If however Merlins of Wakefield do agree to accepting the item back a restocking fee of 15% and cost of postage will be deducted. If you require advice or have any queries about any of our items before you make a purchase, then please call our store on +44 (0) 1924 339933 so that we can advise you as much as possible to ensure you make the right purchase for you – remember, we are here to help you.
SHIPPING RATES & TERMS - PLEASE READ CAREFULLY:
We dispatch orders every working day up until 3.30pm. We do not dispatch orders over the weekend or during public holidays.
A lot of our orders are dispatched the same day we receive the order otherwise we will dispatch orders within 1- 3 business days of receiving your order. For items that are not in stock or which are pre-ordering we will dispatch these items as soon as we have the item in stock.
All United Kingdom orders are shipped using either Royal Mail seond class and usually take one or two working days to arrive after being dispatched.
To provide a better level of service and to ensure your goods arrive safely we have a DEFAULT option of RECORDED DELIVERY on UK orders.
If you haven't received your goods within a week of receiving our email telling you your goods have been shipped you should telephone your local Royal mail delivery office to check if they are holding your goods for you.
* In the event of loss of a parcel, Merlins of Wakefield cannot be held responsible and will not resend or replace a lost item. Please be aware that Royal Mail second Class delivery states on their website that they aim to deliver second class items within 2 working days (if sent early morning post) but in our experience it can take up to as much as ten working days depending on location and season. Please also be aware that our posting time on a standard weekday is 3:30pm GMT. We do not send out orders on weekends, public holidays or unless otherwise stated on the website. If a second class package is lost or undelivered the customer can request Merlins of Wakefield to put a trace on the item but this can take up to four weeks before processing begins.